Restoring In-App Purchases If you’re unable to restore in-app purchases for MyKeto, please make sure that you have performed the following actions: Check that you are signed in with the same Apple ID Re-log into your Apple ID and try again (Settings > iTunes & App Store) Check to see that your in-app purchases are not [...]
To reset your password, go to the login page and click on the Help ( ? ) button text near the bottom. When the pop-up menu opens, select Reset Password to pull up the password reset form. Fill in your email used to sign up originally, and submit the [...]
Currently, we do not support fitness trackers or app implementations. We are working on integrating the most popular ones right now, but if you would like to recommend one please send us a message on the contact page.
If you have purchased the tracker on IOS, you can access your data across all your devices on IOS. To use it on those devices, simply click Restore on the purchase page of additional devices to gain access. If you purchased the tracker on Android, your devices should automatically restore the tracker on additional devices [...]
Make sure in your phone's settings => Apps that you have allowed the Camera usage to MyKeto. We ask you with a pop-up when the app firsts opens up to allow access, but you can always change this in your phone's settings
Try logging out from the settings menu and back in. If your data still does not appear please contact us and we can further inspect it. We back up our database everyday so you will never truly lose all your data.
This is a bug in Google's database that we use. In almost all cases your account data is still there and when we look it up we can see it. Try resetting your password and logging in again, if that doesn't work send us an email and we can further assist.
This can happen due to a authorization bug with Facebook. Go to facebook.com in the top right corner there is a settings link. Go to the settings page, and on the left side there is an App page. On the app page, delete MyKeto and you will be able to login again from inside the App [...]